Privacy Policy

Last updated: August 4, 2026

1. Overview

Live Aerospace, Inc. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website liveaerospace.com or use our services.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Florida Information Protection Act (FIPA).

2. Data We Collect

Information You Provide Directly

• Contact information: Name, email address, phone number, and company name when you submit a quote request or contact form.
• Order information: Part numbers, repair order (RO) or sales order (SO) numbers, and message details when you request a quote or check order status.
• Business information: Shipping address, company details, and any information you provide in correspondence with us.

Information Collected Automatically

• Usage data: IP address (truncated/anonymized), browser type, device type, pages visited, time spent on pages, and referral source.
• Cookies and similar technologies: Analytics cookies to understand how visitors use our website (see Section 4 below).

3. How We Use Your Data

We use the information we collect for the following purposes:

• To respond to quote requests, inquiries, and customer support needs
• To process and fulfill repair orders and sales transactions
• To provide order status updates
• To analyze website usage and improve our website content and functionality
• To send relevant communications about our services (only with your consent)
• To comply with legal obligations and FAA regulatory requirements
• To protect against fraud and unauthorized activity

Legal Basis for Processing (GDPR)

For visitors in the European Economic Area, we process your personal data based on:

• Consent: When you submit a form or accept analytics cookies
• Contract: When processing repair orders or sales transactions
• Legitimate interest: To improve our website and services
• Legal obligation: To comply with FAA and aviation regulations

4. Cookies & Analytics

Google Analytics 4

We use Google Analytics 4 to collect anonymized data about how visitors use our website. Google Analytics uses cookies to gather this information.

• Measurement ID: G-5EWWJE1BS4
• IP anonymization: Enabled — Google truncates your IP address before storing it
• Data retention: 14 months (Google's default)
• No advertising cookies: We do not use Google Ads or advertising cookies

Cookie Consent

When you first visit our website, you will see a consent banner asking whether you agree to analytics cookies. You can:

• Accept: Analytics cookies will be enabled, and we will collect anonymized usage data
• Decline: Analytics cookies will remain disabled, and no usage data will be collected

Your choice is stored in your browser's local storage and remembered on future visits. You can change your preference by clearing your browser's local storage for our website.

For more information about how Google Analytics processes data, see Google's Privacy Policy and Google Analytics Privacy.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only in these limited circumstances:

• Service providers: We may share data with trusted third-party services (e.g., Google Analytics) that help us operate our website and business. These providers are bound by confidentiality obligations.
• Legal compliance: If required by law, court order, or government regulation, including FAA compliance requirements.
• Business transfer: In the event of a merger, acquisition, or asset sale, customer data may be transferred as part of that transaction.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

• Quote requests: 12 months after last contact
• Order records: As required by FAA regulations (typically 2–7 years)
• Analytics data: 14 months (Google's default retention period)
• Website logs: 90 days

After the retention period, data is deleted or permanently anonymized.

7. Your Rights

GDPR Rights (EEA Visitors)

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request that we limit processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time for consent-based processing

CCPA Rights (California Residents)

• Know: Request disclosure of the categories and specific pieces of data collected
• Delete: Request deletion of your personal information
• Opt-out: Opt out of the sale of personal information (we do not sell data)
• Non-discrimination: Equal service regardless of privacy rights exercised

To exercise any of these rights, contact us at sales@liveaerospace.com or call +1 (305) 910-0091.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Content Security Policy (CSP) headers to prevent cross-site scripting attacks
• Access controls limiting data access to authorized personnel only
• Regular security reviews and updates
• Form input sanitization to prevent injection attacks

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to using industry-standard practices.

9. Children's Privacy

Our website and services are intended for business and professional use. We do not knowingly collect personal information from children under 16 years of age. If you believe we have collected data from a child, please contact us immediately and we will delete it.

10. Policy Changes

We may update this Privacy Policy from time to time. When we do, we will:

• Update the "Last updated" date at the top of this page
• Notify you of significant changes by posting a prominent notice on our website
• Provide at least 30 days' notice for material changes that affect your rights

We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us